Make a return
Return & Exchange Policy
At Miso, we are dedicated to delivering a seamless and satisfying shopping experience. We understand that sometimes, a product may not be exactly what you expected. Please review our return and exchange policy carefully before making a purchase.
1. Return & Exchange Eligibility
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Requests must be initiated within 4 days of delivery.
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Items must be unused, unwashed, unaltered, and returned in their original packaging with tags intact.
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A maximum of three pickup attempts will be made. If unsuccessful, the request will be canceled.
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We do not accept returns of worn or damaged items.
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For defective or damaged products, clear photographs must be submitted at the time of the request.
2. How to Request a Return or Exchange
To begin a return or exchange:
Please WhatsApp us at +91 8009296059 with the following details:
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Full Name
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Order ID
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Product Code(s) (from the tag)
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Pickup Address and Contact Information
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Images of the product (if applicable)
3. Return Options
Reverse Pickup:
We’ll schedule a pickup from your address. A ₹150 deduction per request will be applied to your store credit.
Self-Return:
If pickup isn’t available in your area, you may ship the item to us. Please:
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Pack the product securely.
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Mention your Order ID and registered mobile number on the package.
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Share tracking details once shipped.
Note: We are not liable for items lost or damaged during self-return.
4. Processing Your Return
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Returned items typically reach us in 6–7 days.
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A quality check is conducted within 48 hours of receiving the item.
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Upon approval:
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Exchange orders receive store credit valid for 1 year, sent via WhatsApp.
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Prepaid orders receive a refund to the original payment method.
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COD orders are refunded via store credit only.
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Note: Store credits and reward points are non-refundable and non-transferable.
5. Important Guidelines
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Do not accept parcels that appear unsealed or tampered with. Refuse delivery and inform us immediately.
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Quality check is mandatory. Items failing inspection will not be refunded or exchanged.
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For areas with non-serviceable reverse pickup, you will be responsible for the return shipment.
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Only items approved for return will be processed; additional items sent will not be considered.
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Orders paid via store credit are only eligible for store credit exchange.
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Missing item claims must include an unboxing video.
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Orders canceled after dispatch will incur a ₹100 deduction for shipping.
6. Product Disclaimer
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Color Accuracy: Slight color variations may occur due to lighting and screen display settings.
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Natural Fabrics: Minor texture differences or weave inconsistencies are not considered defects.
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Sizing: Please refer to our Size Guide before ordering. Size exchanges based on fit preference are not classified as defects.
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Shipping: Delivery timelines are estimates and may vary due to external factors.
7. Cancellations
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Orders cannot be canceled once dispatched.
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Refused deliveries will incur return charges.
8. We're Here to Help
For any assistance, feel free to reach out:
WhatsApp: +91 8009296059
Support Hours: Monday to Saturday, 10 AM – 6 PM