20% OFF YOUR FIRST ORDER: FIRSTBUY20

WHAT IS OUR RETURN POLICY? 

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• We do not offer refunds. Returns are processed as store credit only.

• Items purchased during Flash Sales are eligible for store credit only.

• All returns must be in their original, unworn, unused, and unwashed condition, with all tags still attached. Returns are accepted at our discretion. Items returned without the original return tags will not be accepted, and it is the customer’s responsibility to collect the item from the warehouse.

• Return shipping costs are the customer’s responsibility, and we do not refund shipping fees.

• Returns or exchanges must be initiated within 14 days of the delivery date.

• Items must be returned to our warehouse before store credit or exchange can be issued.

• Garments with makeup stains or any scents (including perfume) will not be accepted.

• Please take care when trying on items.

• We do not accept exchanges for items marked as FINAL SALE.

• International returns or exchanges are not currently accepted.

• Only authorized returns will be processed. Any returns sent without prior authorization will be refused, and the customer must arrange for the collection of the item.

• Please note, this return policy applies to all purchases made via online store only.

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HOW CAN I REGISTER A RETURN / EXCHANGE?

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If your return meets our conditions outlined above, please follow the below steps to lodge your request:

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• Access our returns page here (Link).

• Follow the steps outlined within the app.

• Once your request is approved, we will send a courier to pick up your package at the address provided within 24-48 hours.

• Once your return has been received at our warehouse, our returns team will process it within 3-5 business days. You will receive an email notification once your return has been processed.

• Please pack the garment in its original packaging with all the original tags as the courier agent will come to collect the package within 24-48 hours. Please note if we receive the items in any other packaging, we will not be able to accept the return and the package will be sent back. 

• Remember that you must send the items you wish to return within 14 days from the shipping date of your order, before the exchange period expires. Items are eligible for exchange only once.

 

WHEN WILL MY EXCHANGE BE PROCESSED?

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• Once we receive your return at our warehouse, please allow approximately 3-5 business days for your return to be assessed & processed by our team.

• We’ll send you an email notification once your exchange has been shipped so you know it’s on the way. Unfortunately, we are unable to accommodate any changes to the shipping address.

• Please note, the entire exchange process can take up to 14 business days.

 

WHEN WILL MY RETURN BE PROCESSED?

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• Returns may take up to 3 to 5 business days from the date of delivery to be assessed and processed by us. Once your return has been processed, you will receive a notification via email with the store credit.

• The credit amount for returns apply to the purchase price of the garments only. Please note that shipping charges are non-refundable. Return shipping charges are deducted from the credit amount.

• Store credit notes are valid for 12 months from the date of issue.

 

WHAT IF I RECEIVED A FAULTY / INCORRECT ITEM?

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• We sincerely apologise for any inconvenience caused by receiving a faulty garment. Our warehouse team does ensure all items are subject to quality control prior to dispatch.

• In the unlikely case that you do receive a faulty, damaged or incorrect item, please contact (email) with images of the garment so our team can assess further. Please include your order number and any images of the fault/incorrect item and we will work with you to resolve it as soon as possible.

 

CAN I RETURN A SALE ITEM?

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• Sales items that are marked down and not purchased as ‘Final Sale’ can be returned for store credit.

• Items marked as ‘Final Sale’ cannot be returned and are not eligible for store credit or exchange, unless the items are deemed faulty.

• Pre-loved & Rescue items are final sale and are not eligible for return or exchange. Please see our Return Policy above for more information.

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DO YOU ACCEPT INTERNATIONAL RETURNS?

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• Unfortunately we do not accept any international exchanges or returns at the moment.